Send SMS notifications at every milestone—when routes start, team members approach,
and services complete. Reduce “where are you?” calls by 80%.
Fewer “where are you?” calls
Automatic notification triggers
Customer satisfaction rate
Automatically notify customers and clients
at key moments throughout their service journey.
Alert customers when their driver or technician begins the route and is on the way
Your technician has started their route and will arrive between 10:00-10:30 AM
Send updates when your team member is a configurable number of stops away or minutes out
Your delivery driver is 2 stops away – estimated arrival in 15 minutes
Confirm completion with optional proof of service details attached to the message
Service completed! Your pool has been cleaned. View service notes here.
Automatically recalculate and send updated arrival times when routes change or delays occur
Update: Your new estimated arrival time is 11:15 AM (delayed due to traffic)
Notify customers when a stop couldn’t be completed with the reason and next steps
We couldn’t complete your delivery – no one was available. We’ll retry tomorrow.
Reach customers instantly with SMS notifications that have a 98% open rate.
Instant text messages with 98% open rate. Perfect for time-sensitive updates and tracking links.
Manage notification preferences and honor opt-outs automatically.
Simple, transparent SMS pricing with easy credit management.
Buy SMS credits directly in the app. Multiple package sizes available with volume discounts for high-volume users.
Real-time dashboard showing credits used, remaining balance, and usage trends. Know exactly where your credits go.
Get notified when credits run low so you never miss sending important customer updates. Set a custom threshold.
All plans include free SMS credits each month. started without an upfront investment…
Set up once, deliver great customer experiences automatically
Choose when customers receive notifications across your service journey
Create personalized SMS using dynamic variables like agent name, ETA, and tracking links
Import stops with phone numbers and email addresses
Notifications are sent automatically as your team works through routes
See the difference automated notifications make
Automated updates work for any industry with scheduled visits
A florist delivering 50 arrangements daily sends approaching notifications so recipients know to be available. “We’re 10 minutes away with your flowers!” messages ensure someone is there to receive fresh bouquets, reducing failed delivery attempts by 60%.
An HVAC company notifies homeowners when their technician starts the route and again when they’re the next stop. Customers can plan their day around accurate ETAs, leading to 95% first-visit success and fewer rescheduled appointments.
Automated notifications keep customers informed
so you can focus on delivering great service
Yes! You can fully customize message templates for each trigger type. Use dynamic fields to automatically insert customer names, ETAs, tracking links, and more. You can also add your company branding to email notifications.
Customers can opt out by replying STOP to any SMS. You can also set per-customer preferences during import or manually disable notifications for specific stops. All opt-outs are automatically honored.
Yes, Zeo supports SMS notifications to most countries worldwide. International messages may use more credits depending on the destination. Email notifications work everywhere with no additional cost.
No, SMS notifications are one-way messages. Customers cannot reply directly to notification messages. For customer communication, include your business phone number or contact information in your message templates.
Zeo’s add-on notifications send real-time updates like ETAs, stop status, and delivery confirmations to customers without manual intervention.
Absolutely. Messages can include live ETAs, agent progress, and stop updates to keep customers informed.
Yes. You can tailor message content and formats to match your communication style and branding.
Yes. add-on triggers like route start, stop completion, delay, or arrival can automatically send updates.
SMS credits are purchased in packages within the app. One credit equals one SMS message. All plans include a free monthly allocation, and you can purchase additional credits as needed.
Explore our blog for insightful articles, expert advice, and inspiring content that keeps you informed.
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Revolutionising deliveries
with Zeo Route Planner
It is a very good application, and I’m genuinely impressed by how accurate the trip timings are. The only area I feel could be improved is the location/navigation feature. When I mark one stop as “Done,” it automatically takes me to the next stop, which is great. However, when Zeo sends the next destination to Google Maps, it does not always communicate the exact address accurately. Improving this would make the experience even better.
Being a courier this app is great value. Although a few points….. doing 100+ stops a day, it would be great if pressing the done button had a bit of a delay. Sometime accidently press it twice without noticing and then find out i missed a few stops at the end of the day and have to go back. Also s…
I get scan and voice search 90-100 stops a night with my job and have to route it my self. Zeo Route Planner makes it easy thankyou Zeo Route Planner best app for deliveries routes and optimzation routes
The best of the top routing apps, all of which I have tried. Amazingly slick functioning. Works perfectly well at all times and for all purposes that I have come across. Provides unlimited cloud storage!
I am an essential worker doing health deliveries and this app has been a great support. Time is of essence in my job and the app saves hours everyday, helping in essential deliveries earlier and faster.
We run a small business. We usee Zeo Route Planner for our 1st delivery run. It was fantastic super useful. Would highly recommend!!!! Currently I am not able to update the app and it’s stuck any help to make it work again would be great. Problem fixed 🙂 after the update thanks
A wonderfully designed app which takes care of all route mapping needs for drivers and businesses who need to stop at multiple locations in a trip. Thank you for this. Also, your subscription plans are really great
Excellent routing app! I’m able to expedite my routes so much more efficiently since I began using the Zeo route planer app. Saves time and gives you peace of mind and confidence that you are routes are organized in the most optimal order.
A wonderfully designed app which takes care of all route mapping needs for drivers and businesses who need to stop at multiple locations in a trip. Thank you for this. Also, your subscription plans are really great
The perfect routing app for me! I praise the developers and all those involved for keeping this app free at 15 deliveries. I usually have about 12 deliveries daily. I am new to the delivery business and this app makes things so simple that I may take on more work and gladly pay the yearly fee for the 500 deliveries tier. I think of this app as my coplilot, truly a joy to use daily. 6 stars!!!
Installed and used this app while performing disaster assessment for a large national non profit asstance agency during the New Jersey hurricane Ida disaster. The job required that I drive to various addresses all over the state on a daily basis. The app allowed me to get to more destinations while minimizing driving time, hence speeding assistance to the clients.
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